AI receptionist for restaurants
During the dinner rush nobody can get to the phone, but that is when people call to book a table, ask about wait times or plan a catering order.
- AI agent
Fennick & Rye, this is the AI assistant. This call may be recorded. How can I help?
- Caller
Table for 6 tomorrow at 7:30?
- AI agent
I have 7:15 or 8:00 for six. Which works better?
- Caller
8:00. One person is gluten-free.
- AI agent
Booked for 8:00, and I’ve noted gluten-free. You’ll get a text confirmation.
- Reservation booked
- Dietary note saved
- SMS confirmation sent
Where restaurants lose customers today
Dinner rush
Hosts are seating guests and the phone rings unanswered.
Repetitive questions
Hours, parking, menu and allergy questions take staff away from guests.
Catering leads
Large-order inquiries are valuable but often get lost in voicemail.
Built around how restaurants work
Every rule below is configurable. You decide what the agent can answer, book or escalate, and what always goes to a person.
Fits your stack. We can connect to tools such as OpenTable, Resy, Toast, Square, plus your calendar, phone line and CRM, where the vendor provides API access.
- Takes reservations within your table and party-size rules
- Answers hours, location, parking, menu and dietary questions
- Captures catering and private event inquiries and alerts the manager
- Texts a link for online ordering instead of taking orders by phone
What it looks like when it’s working
The host stand stays with guests
Reservation and hours calls are answered during the rush, so your team can focus on the people in the dining room.
Catering inquiries reach a manager
Large orders and private events are captured with date, headcount and contact details, then sent to the right person promptly.
Callers get consistent answers
Parking, menu and policy questions receive the same accurate response whether it is noon on Tuesday or 9 p.m. on Saturday.
Built with the rules in mind. Allergen and ingredient information comes only from your approved menu data, and the agent tells guests with serious allergies to confirm directly with staff on arrival. Any promotional texts are designed with TCPA and A2P 10DLC requirements in mind, and card details are never taken over the phone or in chat.
Where to start for restaurants
AI Receptionist
Answers your calls 24/7 on your number, books appointments, replies to texts and hands hot leads to your team.
Learn moreAI Chat Agents
One AI agent that answers your website chat, WhatsApp, Instagram and Facebook messages in about a minute.
Learn moreReviews & Reputation
Asks every customer for an honest review and drafts a reply to every review with AI.
Learn moreQuestions from restaurants
Can it take phone orders?
It can, but most restaurants prefer that it texts a link to their online ordering page, which avoids order errors.
Can it manage the waitlist on busy nights?
Yes, if your reservation platform supports it. The agent can add callers to the waitlist, share a realistic wait based on your rules and text guests when their table is nearly ready. If a guest does not reply, the table can be released to the next party according to your rules, and the host stand always sees the current list.
What if the menu changes often?
Your team updates a single menu source, such as your POS or a shared document, and the agent answers from the latest version. Daily specials can be added in a few minutes. If a dish is removed or eighty-sixed for the night, staff can mark it unavailable and the agent stops mentioning it right away.
Can it handle several locations?
Yes. The agent can ask which location the guest means, or detect it from the number dialed, and apply each location's hours, menu and reservation rules. Catering and event inquiries can go to one central manager or to each location, whichever matches how your group operates.
Let’s map what AI can do for your restaurant.
Tell us what you want to automate. We’ll show you a live demo built for a business like yours and send a tailored proposal.