AI concierge for hotels and hospitality
Guests message at every hour and in many languages: check-in times, parking, late checkout, restaurant hours. Every direct booking you miss goes to an OTA and costs you its commission.
- Customer
¿Tienen habitación para 2 este sábado? ¿Hay estacionamiento?
- AI agent
Hola, soy el asistente de IA del Hotel Solenne. ¡Sí! Tenemos una King con vista al mar por $219 la noche. Estacionamiento con valet: $25.
- Customer
Perfecto, la quiero.
- AI agent
Aquí está su enlace de reserva directa. ¿Desea agregar desayuno?
- Replied in Spanish
- Direct booking link sent
- Breakfast add-on offered
Where hotels and hospitality businesses lose customers today
After-hours inquiries
Booking questions at night go unanswered and guests book through an OTA instead.
Repetitive guest questions
Front desk staff answer the same questions all day.
Event and group leads
Wedding, event and group inquiries need a fast, detailed reply.
Built around how hotels and hospitality businesses work
Every rule below is configurable. You decide what the agent can answer, book or escalate, and what always goes to a person.
Fits your stack. We can connect to tools such as Cloudbeds, Mews, Guesty, Hostaway, Opera, plus your calendar, phone line and CRM, where the vendor provides API access.
- Answers guest questions in English, Spanish and other languages you choose, from your property information
- Takes direct booking inquiries and sends booking links
- Handles requests like late checkout, extra towels or airport pickup
- Upsells upgrades, packages and experiences
- Routes group and event inquiries to sales with details
What it looks like when it’s working
More guests book with you directly
After-hours booking questions are answered with a direct link, giving travelers a reason to skip the OTA.
Staff focus on in-person service
Common guest questions are answered quickly in the guest's language, so the front desk can welcome arrivals instead of reading messages.
Group and event leads move faster
Wedding, corporate and group inquiries reach sales with dates, room counts and needs already captured.
Built with the rules in mind. Card payments stay within PCI DSS practices: the agent never asks for or accepts card numbers in chat or text, and payment happens only through your booking engine or a secure payment link. Guest data stays in your property management system with access limited by role, and marketing messages go only to guests who opted in.
Where to start for hotels and hospitality businesses
AI Chat Agents
One AI agent that answers your website chat, WhatsApp, Instagram and Facebook messages in about a minute.
Learn moreAI Receptionist
Answers your calls 24/7 on your number, books appointments, replies to texts and hands hot leads to your team.
Learn moreReviews & Reputation
Asks every customer for an honest review and drafts a reply to every review with AI.
Learn moreQuestions from hotels and hospitality businesses
Can it answer in other languages?
Yes. The agent can detect the guest’s language and reply in it.
Can it handle requests during a guest's stay?
Yes. Guests can text for towels, late checkout or restaurant recommendations, and the agent either answers or creates a task for housekeeping or the front desk, then confirms back to the guest. Requests that need a decision, such as a late checkout on a sold-out night, go to staff to approve first.
Can it work for short-term rentals?
Yes. For vacation rentals it can send check-in instructions at the right time, answer house rule questions and alert your team about maintenance issues reported by guests. Door codes are sent only to the verified guest on the reservation and only within the window you set.
Will it give out room numbers or guest details?
No. The agent does not confirm whether someone is staying at the property or share room numbers. Those requests go to the front desk, which follows your security procedures. Messages for a guest can be taken and passed along without confirming that the person is staying with you, which protects guest privacy and safety.
Let’s map what AI can do for your business.
Tell us what you want to automate. We’ll show you a live demo built for a business like yours and send a tailored proposal.