AI agents for insurance agencies
Insurance shoppers request quotes from several agencies at once, and the first producer to respond often writes the policy. Service calls about ID cards, payments and changes tie up the same staff.
- AI agent
Kellridge Insurance, this is the AI assistant. This call may be recorded. How can I help?
- Caller
I need a quote for auto. I just bought a 2024 RAV4.
- AI agent
Congrats! A few quick details: how many drivers, and who are you insured with now?
- Caller
Two drivers. We’re with State Farm.
- AI agent
Got it. I’ve booked you with Maria, our licensed agent, tomorrow at 10 AM to review options.
- Quote details captured
- Producer call booked
- Lead in AMS
Where insurance agencies lose customers today
Quote requests
Online leads go cold quickly while producers are on other calls.
Policy service calls
ID cards, payment questions and simple changes interrupt sales work.
Renewal season
Renewal outreach and remarketing need consistent follow-up.
Built around how insurance agencies work
Every rule below is configurable. You decide what the agent can answer, book or escalate, and what always goes to a person.
Fits your stack. We can connect to tools such as Applied Epic, HawkSoft, EZLynx, AgencyZoom, plus your calendar, phone line and CRM, where the vendor provides API access.
- Responds to new quote requests in about a minute by text or call
- Collects the details producers need (vehicles, drivers, property, current carrier)
- Books calls with the right licensed producer
- Answers service questions and routes changes to your team
- Runs renewal and cross-sell reminders to existing clients with consent
What it looks like when it’s working
Quote requests get answered first
Online shoppers hear from your agency in about a minute, and producers receive a complete file ready for quoting.
Service work leaves the sales desk
ID card, payment and simple change requests are handled or routed cleanly, so producers spend more time writing business.
Renewals get steady attention
Existing clients receive consistent reminders and check-ins around renewal time, which supports retention and natural cross-selling.
Built with the rules in mind. State insurance licensing rules set the limits: only licensed producers quote premiums, explain coverage or bind policies. The agent identifies itself as an AI, collects information and books time. Outreach is designed around TCPA consent rules, and personal data is handled with GLBA privacy and safeguards requirements in mind.
Where to start for insurance agencies
Speed-to-Lead
Texts every new web, Facebook and Google lead in about a minute, qualifies them, books the appointment and follows up.
Learn moreAI Receptionist
Answers your calls 24/7 on your number, books appointments, replies to texts and hands hot leads to your team.
Learn moreCRM Setup & Sales Pipeline
A CRM that captures every lead, tracks every deal and runs your follow-up automatically, set up and managed.
Learn moreQuestions from insurance agencies
Will the AI quote premiums or give coverage advice?
No. It collects information and books time with your licensed producers, who handle quotes and advice.
Can it handle first notice of loss calls?
It can take down the basic facts of a claim, provide carrier claim numbers you approve and alert your service team. Coverage questions and claim advice stay with your licensed staff or the carrier. The agent can also tell the caller what to photograph and which documents are typically helpful, using guidance you approve.
Can it work across personal and commercial lines?
Yes. It asks a few routing questions early, then follows a personal lines or commercial intake script and books with the producer who handles that type of business. Commercial intake can capture industry, payroll, locations and current carrier so your producer can begin marketing the account sooner.
Will it work with our agency management system?
In most cases, yes. We connect through available integrations to systems such as Applied Epic, HawkSoft or EZLynx, so contacts, notes and tasks land where your team already works. Where a direct integration is not available, we use secure email parsing or your CRM as a bridge and agree on the approach with you upfront.
Related industries
Let’s map what AI can do for your business.
Tell us what you want to automate. We’ll show you a live demo built for a business like yours and send a tailored proposal.