Trust & Security
How we keep conversations honest and data safe
The practical commitments behind every agent we build and manage: what callers hear, what we record, who can see it and what happens to your data.
Honest conversations
Every call and message plays fair
- AI disclosure on every conversation
- Our agents introduce themselves as an AI assistant at the start of every call, text thread and chat, and anyone can ask for a person at any time.
- Recording notice on every call
- Recorded calls open with a recording notice, because callers may be in all-party-consent states or provinces. Callers can decline recording, and recording can be turned off entirely.
- Consent ledger
- An append-only record of who agreed to what and when, with the exact wording they saw. Records are never edited; a withdrawal is stored as a new entry.
- Opt-outs and quiet hours
- STOP and HELP are handled automatically on every texting line. Automated texts go out only between 8 a.m. and 8 p.m. in the recipient’s local time.
- Carrier registration in your name
- Business texting registration (A2P 10DLC or toll-free verification) is filed in your own business name, so the sender reputation belongs to you.
Your data
Your accounts, numbers and data stay yours
- Ownership and exit
- Phone numbers, accounts and data stay in your business’s name. If you leave, we help you export your data and hand over what we set up for you.
- No model training, no data sales
- We use AI providers under business terms that exclude training on your content. We don’t train models on your data, and we never sell it.
- Retention defaults
- Call recordings are kept for up to 12 months by default, and the period is configurable per client. Lead and consent records follow our Privacy Policy.
- Subprocessors
- We rely on a small set of providers by category: telephony and messaging, AI model and voice providers, and cloud hosting and databases. The current list is available on request.
- DPA and NDA
- A data processing agreement and a mutual NDA are available on request, before any data changes hands.
Security
Access is limited and traffic is encrypted
- Role-based access
- Each team member only sees what their role allows, enforced in the database itself (row-level security). Consent records are append-only, and lead changes are kept in a timeline.
- Encryption
- Data is encrypted in transit with TLS, and at rest by our hosting and database providers.
- Incident notification
- If an incident affects your data, we notify you without undue delay, explain what happened and what we are doing about it.
Questions from your security or legal team?
Send them over. We answer in writing and can share the subprocessor list, a DPA and an NDA on request. Privacy requests go to privacy@nevamiss.ai.
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