AI receptionist for dental practices
New patients often call during lunch, after work or on weekends. If the front desk is busy checking someone out, the call goes to voicemail and the new patient books elsewhere.
- AI agent
Kestova Family Dental, this is the AI assistant. This call may be recorded. How can I help?
- Caller
Hi, I’m new to the area and need a cleaning.
- AI agent
Welcome! Our new-patient exam and cleaning has openings Tuesday at 4 PM. Does that work?
- Caller
Yes. Do you take Delta Dental?
- AI agent
We do. I’ll text you a form for your member ID so check-in is quick.
- New patient booked
- Insurance form sent
- Reminder scheduled
Where dental practices lose customers today
Lunch and after hours
Many new-patient calls come in when the front desk is away.
Busy check-in times
Front-desk staff juggle patients in person and the ringing phone.
Tooth pain at night
Emergency patients choose whoever can see them soonest.
Built around how dental practices work
Every rule below is configurable. You decide what the agent can answer, book or escalate, and what always goes to a person.
Fits your stack. We can connect to tools such as Dentrix, Open Dental, Eaglesoft, NexHealth, plus your calendar, phone line and CRM, where the vendor provides API access.
- Books new-patient exams, cleanings and consults into open slots
- Collects insurance carrier and member information before the visit
- Handles reschedules and sends confirmation and reminder texts
- Routes dental emergencies to your on-call process
- Answers common questions about hours, location, services and payment plans
What it looks like when it’s working
New patients reach a booking
Calls at lunch, after hours and on weekends end with an appointment or a clear next step rather than a voicemail.
The front desk can focus on patients
Routine scheduling, confirmations and insurance details are handled in the background while staff help the people standing in front of them.
Open chairs get filled
Short-notice cancellations can trigger texts to patients who asked for an earlier slot, so gaps in the schedule have a better chance of being filled.
Built with the rules in mind. The setup is designed with HIPAA in mind: vendors that offer a Business Associate Agreement, a BAA with your practice where required, minimum-necessary data collection and role-based access. The agent does not diagnose or give clinical advice; it books exams, follows your emergency routing and directs callers with severe symptoms to urgent care or emergency services.
Where to start for dental practices
AI Receptionist
Answers your calls 24/7 on your number, books appointments, replies to texts and hands hot leads to your team.
Learn moreReminders & No-Show Reduction
AI confirms, reminds and reschedules appointments by text, and fills cancellations from your waitlist.
Learn moreReviews & Reputation
Asks every customer for an honest review and drafts a reply to every review with AI.
Learn moreQuestions from dental practices
What about HIPAA?
Healthcare projects are scoped individually. We use vendors that offer a Business Associate Agreement, limit what the agent stores to the minimum necessary, and sign a BAA with you where required.
Can it read our schedule?
Yes, through your practice management system or a scheduling integration, so it only offers real open times.
Can it verify insurance eligibility?
It can collect carrier, member ID and subscriber details and pass them to your team or an eligibility tool you already use. Final benefit explanations stay with your staff, since plan details vary and patients need accurate answers.
Can it handle recall and reactivation outreach?
Yes. It can text patients who are overdue for hygiene visits, offer open times and book them directly, while respecting opt-outs and the contact preferences recorded in your system. Outreach can be paced so the hygiene schedule fills evenly instead of creating a sudden rush your team cannot absorb.
What does it say to a patient in pain after hours?
It follows your written protocol, which usually means collecting symptoms, offering the earliest available emergency slot and paging the on-call dentist. Callers describing severe swelling, trouble breathing or trauma are told to seek emergency care.
Related industries
Let’s map what AI can do for your business.
Tell us what you want to automate. We’ll show you a live demo built for a business like yours and send a tailored proposal.