Reviews & Reputation
More reviews, faster replies, and a profile that earns the click on Google and in AI search.
The problem we solve
- Happy customers rarely leave reviews on their own, so the reviews you do have can tilt toward the occasional bad day.
- Unanswered reviews, good or bad, signal to future customers that nobody is listening.
- Owners know they should ask for reviews and reply to them, but it is the first task to drop on a busy week.
What you get with Reviews & Reputation
Ideal for: Any business whose customers check reviews before buying.
- Review requests to every customer by SMS or email
- AI-drafted replies to every review
- Alert to the owner on negative feedback
- Monthly reputation report
Optional add-ons
- Additional locations or departmentsSeparate hours, staff, routing and booking rules per location.
Checkout week at a coastal boutique inn
Illustrative example with a fictional business.
The Saltgrass Inn, a fictional twelve-room inn, sends every guest a short thank-you text the morning after checkout with a link to its Google profile. Every guest gets the same message, whatever kind of stay they had. A family who loved the breakfast leaves five stars, and the AI drafts a warm reply that mentions the breakfast and invites them back; the manager approves it in one tap. Another guest leaves two stars about a noisy air conditioner. The owner gets an alert with a drafted reply that apologizes, explains the unit has been replaced and invites the guest to get in touch directly. She edits a line, posts it and forwards the issue to maintenance. At month end, the report shows that noise came up in several reviews.
From kickoff to live
Connect your profiles
We link your Google Business Profile, Facebook page and other review sites you rely on, so new reviews arrive in one place.
Set the request moment
We trigger a request after the visit, stay or completed job, by text or email, to every customer, with a direct link to leave a review.
Draft replies in your voice
AI drafts a reply to each review using your tone and approved facts. You approve, edit or let low-risk replies post under rules you set.
Watch and report
Negative reviews trigger an alert to the owner with a suggested response, and a regular report shows volume, rating trend and common themes.
What you receive
- Review requests sent to every customer after each visit, stay or job, by text or email
- Connected review profiles with new reviews collected in one view
- AI-drafted replies in your brand voice, with approval rules you control
- Instant owner alerts for negative reviews with a suggested response
- A regular reputation report covering rating trend, review volume and recurring themes
When we’re not the right fit
- Businesses that want to ask only happy customers or route unhappy ones away from public review sites. That is review gating, and we do not build it.
- Anyone looking for written, incentivized or purchased reviews. We only help real customers leave honest ones.
Reviews & Reputation connects with
- Google Business Profile
- Facebook Pages
- Yelp
- Tripadvisor
- Trustpilot
- Shopify
- Square
- Jobber
- HubSpot
- Slack
Plus most tools with an API. We connect where the vendor provides API access; names are trademarks of their owners.
Frequently asked questions
Do you filter out unhappy customers?
Never. We ask every customer, not just happy ones. Filtering who gets asked ("review gating") is prohibited by the FTC and by Google’s policies.
Do you write reviews?
Never. We only make it easy for your real customers to leave honest reviews, and we help you reply to them.
Can we offer a discount for leaving a review?
We advise against it. Google's policies prohibit incentivized reviews, and the FTC's rules on consumer reviews treat incentives tied to a positive review as deceptive. A simple, well-timed request is the cleaner path. Your counsel has the final say.
Will AI replies sound generic?
Not if they are set up well. Drafts reference what the reviewer actually mentioned, follow your tone guide and avoid repeating the same phrases. You can require approval on every reply or only on reviews below a rating you choose.
Can you remove bad reviews?
No one can remove a genuine review simply because it is negative. If a review breaks a platform's content policy, such as spam or a review about the wrong business, we help you flag it through the platform's own reporting process.
Does replying to reviews matter for AI search?
AI assistants and search engines draw on public review content and business responses when describing local businesses. Steady, honest reviews and thoughtful replies give them more accurate material to work with.
More in Revenue & Retention Automation
Database Reactivation
Wakes up old leads and past customers with personal AI conversations that turn into new sales and appointments.
Learn moreReminders & No-Show Reduction
AI confirms, reminds and reschedules appointments by text, and fills cancellations from your waitlist.
Learn moreCRM Setup & Sales Pipeline
A CRM that captures every lead, tracks every deal and runs your follow-up automatically, set up and managed.
Learn moreLet’s put AI to work in your business.
Tell us what you want to automate. We’ll show you a live demo built for a business like yours and send a tailored proposal.