AI receptionist for auto repair shops
Service writers juggle walk-ins, techs and a phone that never stops ringing. Half the calls are "is my car ready?" and the other half are new customers who will try the next shop if nobody answers.
- AI agent
Brannock Auto Care, this is the AI assistant. This call may be recorded. How can I help?
- Caller
My brakes are squealing. Can you look at them today?
- AI agent
Sure. What’s the year, make and model?
- Caller
2018 Honda Accord.
- AI agent
I can get you in at 11 AM for a free brake inspection. See you then?
- Bay booked 11 AM
- Vehicle info saved
- Reminder sent
Where auto repair shops lose customers today
Morning drop-off rush
The front counter is busiest exactly when booking calls peak.
Status calls
Customers checking on their car tie up the line for new business.
Saturday and evenings
Many drivers only have time to call outside your open hours.
Built around how auto repair shops work
Every rule below is configurable. You decide what the agent can answer, book or escalate, and what always goes to a person.
Fits your stack. We can connect to tools such as Tekmetric, Shopmonkey, Mitchell 1, Shop-Ware, plus your calendar, phone line and CRM, where the vendor provides API access.
- Books diagnostics, oil changes, brakes and tire services into your bays
- Collects year, make, model and symptoms before the visit
- Answers "is my car ready?" from your shop management system
- Quotes your posted prices for common services
What it looks like when it’s working
The counter gets breathing room
Status calls and routine bookings are handled on the phone line, so service writers can give attention to customers in the shop.
Bays are booked with the right work
Vehicle details and symptoms are captured upfront, which helps you plan bay time and parts before the car arrives.
After-hours callers become appointments
Drivers who call in the evening or on Sunday get booked instead of trying the next shop on the map.
Built with the rules in mind. Many states require written estimates and customer authorization before repairs begin, and those rules stay with your service writers: the agent does not authorize work or approve estimate changes. Status and reminder texts are designed with TCPA and A2P 10DLC requirements in mind, sent only to customers who agreed to receive them.
Where to start for auto repair shops
AI Receptionist
Answers your calls 24/7 on your number, books appointments, replies to texts and hands hot leads to your team.
Learn moreReminders & No-Show Reduction
AI confirms, reminds and reschedules appointments by text, and fills cancellations from your waitlist.
Learn moreReviews & Reputation
Asks every customer for an honest review and drafts a reply to every review with AI.
Learn moreQuestions from auto repair shops
Can it give repair estimates?
It can share your fixed prices, such as oil change packages or diagnostic fees. Repair estimates stay with your service writer.
Can it handle recall and warranty questions?
It can note the vehicle and VIN, tell the customer you will check for open recalls, and book an appointment. Whether a repair is covered under warranty stays with your service team, since it depends on the vehicle history.
Can it remind customers about upcoming maintenance?
Yes. Based on service history in your shop management system, the agent can text maintenance reminders and book the visit when the customer replies, honoring opt-outs automatically. Reminders are based on the mileage and dates you record, and the agent never suggests work your technicians have not recommended.
Can it arrange loaner cars or shuttle rides?
Yes, if you track loaners or shuttle slots in a calendar. The agent can check availability, reserve one with the appointment and send the customer the requirements, such as license and insurance. If nothing is free, it offers the next day with availability or a shuttle ride instead, and notes the request for your service writer.
Let’s map what AI can do for your business.
Tell us what you want to automate. We’ll show you a live demo built for a business like yours and send a tailored proposal.