AI receptionist for plumbers
Plumbing calls are urgent and they come at the worst times: a burst pipe at 2 a.m., a backed-up drain on Thanksgiving, a water heater that dies while every tech is under a sink. The customer calls whoever answers first.
- AI agent
Quillon Plumbing, this is Ava, the AI assistant. This call may be recorded. How can I help?
- Caller
A pipe burst under my kitchen sink. There’s water everywhere.
- AI agent
If it’s safe to reach, the shut-off valve under the sink should stop the water. I’ll get a technician out either way.
- Caller
Okay… it stopped. Can someone come?
- AI agent
Yes. Our on-call tech can be there by 3:30 AM. What’s the address?
- Emergency booked 3:30 AM
- Tech paged
- SMS confirmation sent
Where plumbing companies lose customers today
After-hours emergencies
Night and weekend calls are often your highest-ticket jobs, and the ones most likely to hit voicemail.
Techs on the job
Owner-operators cannot answer with wet hands under a sink, so daytime calls go unanswered too.
Storm and freeze surges
When temperatures drop, call volume spikes in hours and a single office line cannot keep up.
Built around how plumbing companies work
Every rule below is configurable. You decide what the agent can answer, book or escalate, and what always goes to a person.
Fits your stack. We can connect to tools such as ServiceTitan, Housecall Pro, Jobber, Google Calendar, plus your calendar, phone line and CRM, where the vendor provides API access.
- Separates true emergencies (active leak, no water, sewage backup) from routine work and follows your after-hours rules for each
- Follows your approved safety script for active leaks while help is on the way
- Books the next available service window and collects address, access notes and photos by text
- Quotes your trip fee or diagnostic fee and explains it before booking
- Pages the on-call plumber with a summary for emergencies
What it looks like when it’s working
Nights stop being a gamble
Every after-hours call gets a real conversation, a clear next step and a written summary, so your on-call plumber wakes up only for the jobs that need it.
Your office day gets quieter
Routine bookings, address details and photos arrive already organized, so whoever runs the office spends less time on the phone and more time on dispatch.
Fewer lost callbacks
Callers who hang up or reach the agent mid-job get an immediate text, and the conversation is waiting in your system when you finish under the sink.
Built with the rules in mind. Customer texting follows TCPA consent rules and carrier A2P 10DLC registration: messages go only to people who contacted you or opted in, with clear opt-out handling. Any safety guidance for leaks, gas smells or sewage is a script you write and approve, and the agent tells callers to contact emergency services when your rules say so.
Where to start for plumbing companies
AI Receptionist
Answers your calls 24/7 on your number, books appointments, replies to texts and hands hot leads to your team.
Learn moreMissed-Call Text-Back
Every missed call gets an instant text, so the customer keeps talking to you instead of calling someone else.
Learn moreSpeed-to-Lead
Texts every new web, Facebook and Google lead in about a minute, qualifies them, books the appointment and follows up.
Learn moreQuestions from plumbing companies
Can the AI decide what counts as an emergency?
It follows the rules you set: for example, active water leaks and sewer backups go straight to the on-call tech, while dripping faucets are booked for the next business day.
Will it give prices over the phone?
Only the prices you approve, such as your service call or diagnostic fee. Job pricing stays with your techs unless you tell us otherwise.
Will callers know they are talking to an AI?
Yes. The agent introduces itself as an AI assistant for your company at the start of every call and text thread. Most callers care far more about getting a plumber booked quickly, and anyone who asks for a person is transferred or promised a callback under your rules.
Can it handle calls for multiple service areas or branches?
Yes. The agent can check the caller's ZIP code against the areas each branch covers, book into the right calendar and politely decline addresses you do not serve, with an optional referral if you keep one.
What happens if our scheduling software goes down?
The agent falls back to collecting the full request and sending it to your team by text and email, with a note that the time is not yet confirmed. The request is saved, and the caller is told someone will confirm the window shortly.
Let’s map what AI can do for your business.
Tell us what you want to automate. We’ll show you a live demo built for a business like yours and send a tailored proposal.