AI agents for logistics and trucking
Shippers want a rate and a status update now, drivers need answers on the road, and dispatchers juggle phones, emails and load boards all day. Speed and accuracy decide who gets the next load.
- Customer
Need a rate: 42,000 lbs dry van, Dallas to Atlanta, pickup Thursday.
- AI agent
Thanks, this is Tellmar’s AI assistant. Any appointment times or special handling? I’ll get pricing to you within 15 minutes.
- Customer
FCFS pickup, no special handling.
- AI agent
Thanks! Sent to our pricing desk. You’ll have the rate and capacity confirmation shortly.
- RFQ captured
- Routed to pricing
- Shipper updated
Where logistics companies lose customers today
Quote requests
Spot-rate requests by phone and email that wait in an inbox lose the load.
"Where is my shipment?"
Status calls interrupt dispatchers dozens of times a day.
Paperwork
Rate confirmations, BOLs and PODs moved by hand between systems.
Built around how logistics companies work
Every rule below is configurable. You decide what the agent can answer, book or escalate, and what always goes to a person.
Fits your stack. We can connect to tools such as McLeod, Aljex, Tai TMS, Samsara, Motive, plus your calendar, phone line and CRM, where the vendor provides API access.
- Captures quote requests with lanes, weights and dates and routes them to pricing
- Answers shipment status questions from your TMS
- Sends check-call reminders and collects updates from drivers by text
- Extracts data from rate confirmations, BOLs and PODs
- Alerts the team about delays and exceptions
What it looks like when it’s working
Dispatchers get fewer interruptions
Shipment status questions are answered from your TMS, leaving dispatch to focus on moving freight.
Quote requests stop waiting
Lane, weight and date details are captured and routed to pricing right away, so you respond while the load is still available.
Paperwork moves on its own
Rate confirmations, BOLs and PODs are read, matched and pushed into your systems, with exceptions flagged for review.
Built with the rules in mind. FMCSA matters such as hours of service, driver qualification and load securement stay with your team. The agent does not make safety or routing decisions and never pressures drivers about timing. Driver texts are designed with TCPA consent in mind and should not be sent in a way that encourages phone use while driving.
Where to start for logistics companies
AI Document Processing
AI reads invoices, intake forms, contracts and receipts and puts the data where it belongs.
Learn moreAI Chat Agents
One AI agent that answers your website chat, WhatsApp, Instagram and Facebook messages in about a minute.
Learn moreCustom ERP & Operations Systems
Operations software for inventory, orders, dispatch, field teams, purchasing and finance, connected end to end.
Learn moreQuestions from logistics companies
Can it read our documents?
Yes. AI document processing can extract data from rate confirmations, BOLs and invoices and push it into your TMS or accounting.
Can it handle carrier onboarding?
It can collect carrier packets, W-9s and insurance certificates, check them for completeness and flag missing items. Final carrier vetting and approval stay with your compliance team. The agent can also remind carriers before their insurance certificates expire and request updated documents.
Will it work in multiple languages for drivers?
Yes. The agent can communicate with drivers in Spanish and other languages, while sending updates to dispatch in English. Messages are kept short and clear, and drivers can reply when they are safely stopped, which suits how most drivers actually check their phones on the road.
Can it detect late shipments before customers ask?
Yes, if your TMS or telematics data shows location and appointment times. The agent can spot likely delays, alert dispatch and, with your approval, notify the customer with a revised arrival estimate. Customers hear about delays from you first, which tends to make difficult conversations easier.
Let’s map what AI can do for your business.
Tell us what you want to automate. We’ll show you a live demo built for a business like yours and send a tailored proposal.